Privacy Policy

1. Overview

Brothers Collision Center ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit brotherscollisionri.com, contact us, request an estimate, or book a repair, and how we use, share, and protect that information.

2. Information We Collect

We collect information you give us and a limited amount of information collected automatically.

• Contact details you submit through our forms: name, phone number, email address, and any message you write.
• Vehicle and claim details you provide: year, make, model, VIN, insurance carrier, claim number, and damage descriptions.
• Appointment information, such as the service you request, preferred dates, and drop-off details.
• Records created during your repair, including inspection notes, photos and videos of the vehicle, estimates, and invoices.
• Technical information collected automatically when you browse, such as pages viewed, referring website, approximate location derived from your IP address, device and browser type, and whether you reached us from a search engine or an AI assistant.
• Communication history, such as emails, text messages, and phone notes related to your request or repair.

3. How We Use Your Information

We use the information described above to:

• Respond to your questions and prepare estimates.
• Schedule and perform repairs, and communicate with you about the status of your vehicle.
• Coordinate with your insurance company, adjusters, parts suppliers, and towing or rental providers involved in your repair.
• Process payment and maintain business and tax records.
• Improve our website, services, and customer experience, and understand which pages and channels bring visitors to us.
• Send service updates and, where permitted, occasional offers you can opt out of at any time.
• Comply with legal obligations and enforce our Terms of Service.

4. Cookies and Analytics

We use cookies and similar technologies, including analytics tools, to keep the Site working, remember basic preferences, and understand how visitors use our pages. These tools may collect a device identifier, pages viewed, referring source, and approximate location.

You can block or delete cookies through your browser settings. If you block them, some parts of the Site may not function as intended. Our analytics do not identify you by name, and we do not use them to build profiles for advertising networks.

5. When We Share Information

We do not sell your personal information. We share it only as needed to run our business:

• With your insurance company, its adjusters, and claims systems when a repair is being handled as a claim.
• With service providers who help us operate, such as our website and hosting provider, email and scheduling tools, and payment processors, who may only use the information to provide their service to us.
• With parts suppliers, subcontractors, towing companies, and rental car providers as needed to complete your repair.
• When required by law, subpoena, or court order, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• In connection with a sale, merger, or transfer of the business, in which case information may be transferred as part of that transaction.

6. Third-Party Content and Links

The Site embeds or links to third-party services, including mapping tools, review platforms such as Google and Yelp, and social media pages. When you interact with those services, they may collect information under their own privacy policies. We encourage you to review their policies, as we do not control their practices.

7. How Long We Keep Information

We keep repair records, estimates, invoices, and related communications for as long as needed to service your vehicle, honor our workmanship warranty, and meet legal, tax, and insurance requirements. Website inquiry information that does not become a repair record is kept only as long as needed to respond and for our internal follow-up, after which it is deleted or anonymized.

8. How We Protect Information

We use reasonable administrative, technical, and physical safeguards to protect the information we hold, including limiting access to staff who need it to do their jobs and using reputable service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please avoid sending sensitive information such as Social Security numbers or full payment card numbers through our website forms.

9. Your Choices and Rights

You may contact us to request access to the personal information we hold about you, ask us to correct information that is inaccurate, or ask us to delete information we are not required to keep. You may also ask us to stop sending you marketing messages at any time.

To make a request, call 401-785-3560 or email brosccenter@gmail.com. We may need to verify your identity before acting on a request, and some records, such as completed repair invoices, must be retained to satisfy legal obligations.

10. Children's Privacy

Our Site and services are intended for adults arranging vehicle repairs. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy as our practices or the law change. The current version is always posted on this page with the "Last updated" date above. Significant changes will be reflected in a revised date, and continued use of the Site means you accept the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact Brothers Collision Center at 60 Narragansett Ave, Providence, RI 02907, by phone at 401-785-3560, or by email at brosccenter@gmail.com.